- New Policy Rollout: Air India has updated its baggage allowance policy for domestic flights, reducing the permissible baggage weight by 5-15 kg depending on the ticket category, effective from May 2.
- Fare Family Structure: The airline categorizes tickets into fare families—Comfort, Comfort Plus, and Flex—each offering varying benefits and now, different baggage allowances.
- Enhanced Customer Choice: Air India emphasizes that the restructuring allows passengers to select services that best meet their needs, promising value through customizable travel experiences.
How does this change affect Air India passengers? The revision in baggage policy is part of Air India’s strategy to standardize its services with other industry players, ensuring competitiveness and sustainability in the aviation market. This move is expected to simplify choices for passengers while aligning Air India’s offerings with prevailing market practices.
What are the specific changes to baggage allowances? Under the new policy, Economy class passengers will have a reduced allowance of 15 kg under Comfort and Comfort Plus fare families, down from the previous 20 and 25 kg. Premium Economy and Business class allowances have also been adjusted accordingly. However, the Flex fare option remains unchanged, offering the same baggage allowance as before but with additional benefits like zero change or cancellation fees and more loyalty points.
Looking ahead: Air India’s market strategy Air India’s adjustment to baggage allowances reflects a broader trend of airlines optimizing their service offerings to cater to diverse passenger preferences. By introducing fare families and varying baggage allowances, Air India aims to offer more tailored, cost-effective travel options. This approach not only enhances customer satisfaction but also positions Air India competitively in a dynamic market, ensuring that it can maintain service excellence while meeting the financial challenges of the airline industry.
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