Due to a significant number of flight cancellations caused by a sudden mass sick leave taken by around 300 cabin crew members, Air India Express has announced measures to assist affected passengers. The airline has cancelled approximately 80 flights since the incident began at midnight between Tuesday and Wednesday.
Key Information for Passengers:
- Full Refund: Passengers whose flights have been cancelled can opt for a full refund.
- Rescheduling Options: Alternatively, passengers can choose to reschedule their flights to another date, free of charge.
Airline’s Response:
- Apology and Assurance: Air India Express has apologized for the inconvenience and stressed that the disruptions do not reflect their standard of service.
- Advice to Passengers: Travelers are advised to check the status of their flights before heading to the airport, especially if scheduled to fly on Wednesday.
Background:
- Internal Challenges: This disruption comes amidst internal resistance from senior cabin crew members over new employment terms, as the airline prepares for a merger with AirAsia India, another Tata group airline.
- Sector-wide Issues: This incident follows recent unrest among pilots at Vistara, highlighting broader challenges within the Tata group’s aviation operations.
Moving Forward:
Air India Express is actively engaging with the affected cabin crew to resolve the issues and minimize further disruptions. The airline is committed to maintaining communication with passengers and ensuring that those affected by cancellations are promptly assisted.
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